mindwyse Services - Processes / Fulfillment Process optimization assures success in the long run

Modern and long-dated successful technologies and processes are the result based on comprehensive testing and continuous optimization. Relying on a well-functioning processes and structures for a business’s core challenges  make it easier to scale and to transfer into tangible overall success.

CRITICAL SUCCESS FACTORS:

  • Unambiguous definiton of processes and procedures
  • Controlling, reporting
  • Continuous adaptation / development
  • Holistic knowledge management
"A well-functioning technique is not sufficient. It also needs to fit into this world.” (Gero von Randow)

SERVICES:

  • Development and optimization of content concepts
  • Optimization of order and fulfillment processes / payment management / customer care processes
  • Onsite search
  • Consulting warehousing / distribution / management of returns

 

ADVANTAGES:

  • Recognition of flaws and potentials inside business processes
  • Process optimization
  • Efficient usage of business ressources
  • Improvement of competitiveness

METHODS:

  • eShop controlling / web analytics (Google Analytics, econda, etracker)
  • Regular benchmarking (eShop monitoring)
  • Mystery shopping
  • Analysis of operational processes
  • Customer interviews / focus groups
  • Service functionality tests
  • Risk management analysis
  • Hybrid tests (combination of quantitative / qualitative methods)
  • Process optimization logistics