Case Study - Exclusive member platform for a cultural and economic club Case study discussing the conception of an exclusive member platform including concept realization, new graphic design, and integration into the existing system
The Background
The customer offers certain rebates for retailers, intermediaries, and producers. Inside an exclusive member area on the website these rebates and further discounts will be offered. In addition, a communication platform is needed for a good customer experience.
Tasks
- Conception of the exclusive member area
- Creation of a realization concept considering coordination with service providers
- Graphic design
- Integration into existing system
Implementation
Conception of a member area including the followingfunctionalities:
- Communications platform (between members and the club)
- Profile creation / networking between members
- Member search
- Appointment coordination (private und public calendar)
- Creation and maintenance of workgroups
- Individual homepage after login (personal appointments / workgroup meetings, seminars with attendance, news, etc. )
- Knowledge and information exchange with an area for downloading content
- Bonus program / discounted products including booking possibilities
- Seminar and event maintenance as well as -booking and -accounting
- Member coordination / Mapping business processes
Results
- Specifications with regards to content
- Specifications with regards to technique
- Graphical design considering design of club website
- Realization support